Frequently Asked Questions

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Browse through our products to find what you want by using the shop button along the top of the screen. You can then also search on a specific category on the left side of the page.  If you know exactly what you want, use the search function at the top right of the screen to quickly locate your item.

Once you have found the item, you can choose the number of items you want and then click on the “Add to cart” button. This will then automatically take you to are your “Cart”, you can then carry on with your shopping by clicking the “Continue Shopping” button until you are ready to pay. If you would like to pay or view products in your bag, just click on the cart button at the top on the right side. If you would like to pay for your items click “Checkout” and follow the very simple instructions on screen through our secure checkout process. 

If you would like to add more products to your order once it has been placed, please email hello@lunagifts.co.uk before they have been dispatched or place a new order.

We do try and process all our orders as soon as possible so that you receive them quickly. If you would like to cancel your order, than please email hello@lunagifts.co.uk the same day so we can refund the items before posting them. Otherwise, please see our Return Policy. There are some products which you cannot cancel or receive a refund. Please see our Return Policy for more details. 

You will receive an email from us confirming that your order has been placed. This will include the date and time purchased, the items you have purchased and an order number. 

Your order should arrive within 3-5 working days. If you order has been purchased on the weekend, the earliest we can ship your order is the following Monday so this may vary.

Due to Coronavirus deliveries may take a little longer.

Once we have packed your item, we will send you a confirmation email letting you know that your items are on it's way to you!

We will send you an email letting you know that your item/s are ready to collect from our store. Please check our opening times.